FAQs
Frequently Asked Questions
- How do I claim my refund?
- What is Injury Protection?
- How do I transfer to another race?
- Will my race be cancelled due to COVID-19?
- How do I change the participant name on my booking?
- Can I run with headphones?
- I haven't received my confirmation email
- Will I refunded if my event is cancelled due to COVID-19?
- Merchandise & Clothing
- How do I join a team or group?
- I forgot to submit my results
- Can I run for Charity?
- My name isn't on the start list
- Age Restrictions
- What is an Affiliated ticket? (UK only)
- Can I walk my event?
- Is there a medal for completing the event
- What are the refund terms and conditions?
- How do I start a group?
- What equipment do I need for a triathlon?