If you notice two charges for the same booking on your bank statement, don't worry—this can happen for several reasons. This article explains why you may see duplicate charges and what steps to take to resolve the issue.
Why Have I Been Charged Twice?
There are a few common reasons why you may see duplicate charges on your account:
Pending Transactions: Some banks temporarily hold funds during payment processing. If the payment is unsuccessful, the pending charge should disappear automatically within a few days.
Multiple Booking Attempts: If you refreshed the page or submitted your payment details multiple times, it may have resulted in duplicate charges.
Pre-Authorization Holds: Some banks place a temporary hold on funds, which may appear as an additional charge. These typically resolve on their own.
Bank Processing Delays: Occasionally, banks process a single transaction as two separate charges. This usually corrects itself within a few business days.
How to Resolve a Duplicate Charge
If you have been charged twice, follow these steps:
Check Your Bank Statement: Confirm whether the second charge is still pending or if both charges have been fully processed.
Wait a Few Business Days: Pending charges typically disappear within 3–5 business days.
Contact Your Bank: If both charges remain after a few days, reach out to your bank to confirm whether one is a pre-authorization hold.
Reach Out to Us: If your bank confirms both charges have been processed, contact our support team with proof of the duplicate charge.
FAQs:
How long do pending charges take to disappear?
Pending charges usually resolve within 3–5 business days, depending on your bank.
What information should I provide when contacting support?
Please share your booking confirmation, the last four digits of your payment card, and a screenshot of the duplicate charge.
Still need help?
If you still need assistance, click on the messenger in the bottom right corner of the screen to contact our support team. We're happy to help!