Why Did My Payment Fail?
If your payment has failed when trying to book an event, there are a few possible reasons. This guide will help you understand common payment failure causes and how to resolve them.
Common Reasons for Payment Failure
1. Insufficient Funds
Your card or payment method may not have enough funds to complete the transaction.
Solution: Check your account balance and try again or use a different payment method.
2. Incorrect Payment Details
Entering incorrect card details, such as the card number, expiration date, or CVV, can cause a transaction to fail.
Solution: Double-check your payment details and re-enter them carefully.
3. Bank or Card Provider Blocking the Transaction
Sometimes, banks or card providers block transactions for security reasons, especially if the payment is unusual or international.
Solution: Contact your bank or card provider to authorize the transaction and try again.
4. Expired or Canceled Card
If your card has expired or been canceled, the payment cannot be processed.
Solution: Use an alternative payment method or update your card details.
5. Exceeding Payment Limits
Some cards have daily or per-transaction spending limits.
Solution: Check with your bank to see if you have reached your limit and request an increase if needed.
6. Technical Issues
Occasionally, technical issues with our payment processor or your bank can cause a transaction to fail.
Solution: Wait a few minutes and try again. If the issue persists, use a different payment method.
What to Do If Your Payment Keeps Failing
Try Again – Double-check your details and retry the payment.
Use a Different Payment Method – Try another card or PayPal if available.
Contact Your Bank – Ask your bank if they have blocked the payment.
Reach Out to Us – If your payment is still failing, click on the messenger in the bottom right corner to contact us.
FAQs
Why was I charged but my booking is not confirmed?
If you see a pending charge but did not receive a confirmation email, your payment attempt may not have been successful. The charge should be automatically reversed. If you don’t receive a refund within a few days, contact your bank or reach out to us.
Can I use PayPal or another payment method?
Yes, we accept various payment methods, including major credit/debit cards and PayPal. If one method isn’t working, try another.
How long does it take for a failed payment to be refunded?
If the payment attempt resulted in a pending charge, it should be automatically refunded within a few business days. If the charge remains, please contact your bank.
Need More Help?
Please note - this is an automated verification system, and we do not have control over failed payments. If the the fixes above don't work, you will need to contact your bank to inquire why the transaction failed.