If you're experiencing issues with your referral code, there could be several reasons why it isn't working. This guide will help you troubleshoot and resolve common problems to ensure you and your friend receive your referral benefits.
Common Issues and Solutions
You didn’t sign up using the referral link
The referral discount only applies if you signed up through your friend’s referral link before creating your account.
Solution: Try signing up again using the correct referral link.
The referral discount didn’t apply at checkout
Referral credits should be automatically applied at checkout if you are eligible.
Solution: Ensure you are logged into the correct account and that the event you selected allows referral discounts.
The referral code is expired
Some referral credits or discounts may have an expiration date.
Solution: Check your account for valid referral credits and use them before they expire.
You are not a new user
Referral discounts only apply to new users making their first booking.
Solution: If you have an existing account, you will not be eligible for referral discounts.
The event is not eligible for referral discounts
Some events may not allow the use of referral credits.
Solution: Check the event details or try booking a different event.
FAQs
Why didn’t my referral discount apply at checkout?
Your referral discount may not have applied if you didn’t sign up using the referral link, the event is ineligible, or the credit has expired.
Can I apply the referral code after booking?
No, referral codes must be applied at the time of booking and cannot be added retroactively.
How do I check if I have valid referral credits?
You can view your referral credits in the Referral Program section of your account.
Can I use referral credits on multiple bookings?
No, referral credits can typically only be used once and apply to a single booking.
What if my referral credit was removed after my friend canceled their booking?
If your friend cancels their booking before the event, you may lose the referral reward.
Need More Help?
If you're still experiencing issues with your referral code, click the messenger in the bottom right corner to contact us.