If your discount code didn’t apply at checkout, there could be several reasons why. This guide will help you troubleshoot the issue and find a solution.
Common Reasons Your Discount Code Didn’t Apply
The code was entered incorrectly
Double-check for typos or extra spaces when entering the discount code.
Solution: Copy and paste the code directly to avoid errors.
The discount code has expired
Some discount codes are only valid for a limited time.
Solution: Check the expiration date in the terms and conditions.
The event does not accept discount codes
Some events may be excluded from promotions due to organizer restrictions.
Solution: Review the event details to see if discount codes are eligible.
The discount code requires a minimum purchase amount
Some codes only work for bookings above a certain value.
Solution: Ensure your total booking amount meets the minimum requirement.
The code is only valid for first-time users
Some discount codes apply only to new users making their first booking.
Solution: If you’ve booked before, the code may not be valid for your account.
The discount code cannot be combined with other offers
Some promotions and referral credits may not be stackable with discount codes.
Solution: Try removing other promotions to see if the code works.
FAQs
Why wasn’t my discount code applied at checkout?
Your discount code may not have applied due to an incorrect entry, expiration, event restrictions, or other eligibility issues.
Can I apply a discount code after I’ve booked my event?
No, discount codes must be applied during checkout and cannot be added retroactively.
How do I know if my discount code is still valid?
Check the promotion details or terms where you received the code to confirm its validity.Can I use multiple discount codes on one booking?
No, only one discount code can be applied per transaction.
What should I do if my discount code should be valid but isn’t working?
Try clearing your cache, ensuring you meet all conditions, and re-entering the code. If it still doesn’t work, contact support.
Need More Help?
If your discount code is still not applying, click the messenger in the bottom right corner to contact us.