If your Event Organiser allows transfers to another of their events, when you login to Manage Booking you'll see the tile titled 'Transfer'. However, if they do not allow transfers, or your ticket is non-transferrable this tile will be disabled.

Step 1

You need to access your Manage Booking page in order to start your transfer.

In your confirmation email, you’ll find a section called ‘Need to make a change?’ with a button to Manage your booking. You can also follow this link: https://www.letsdothis.com/edit-booking and you’ll need your booking reference. Or, you can login to your Let’s Do This account, view your profile and find the link to Manage Booking in ‘Your Bookings’ tab.

Step 2

Select transfer from the list of options.

If transfers are not available, then this option will show in grey. This could be because:

1. The Event Organiser does not allow transfers
2. There are no available events to transfer to (they have sold out or been closed)
3. The deadline to transfer has passed
4. You chose to pay via a payment plan and haven’t completed the payments yet
5. Your entry was given to you (by the event organiser, a corporation, charity or other business)
6. You bought one of the following tickets:
   1. Charity or fundraising
   2. Ballot
   3. Team
   4. Application

Step 3

Select Transfer to another event.

Here you’ll see the admin fee (if there is one) and how many days you have left to transfer.

If you bought any add-ons, they will be cancelled and no refund given.

Click continue.

Step 4

You’ll see a list of all events that are available to transfer to. By selecting one, you can view the available tickets. The price you paid for your original event will show as discounted from your new ticket. If there are any admin fees, they’ll be added on top.

Select your ticket and complete the booking form.

Step 5

Once you’ve completed the form and paid the difference for your new event (if there is one), you’ll receive a confirmation email.

Your original entry will be cancelled and the transfer is complete.

FAQs

What’s the transfer deadline?

The transfer deadline is set by the Event Organiser and is the date by which your transfer must be completed. After this date, you will not be able to transfer out of your original event.

Will my original entry be cancelled immediately?

Your booking will not be cancelled until you’ve entered your new event, paid any admin fees and received a confirmation email.

What about booking fees?

We do not charge booking fees on a transfer, it will be discounted along with the cost of your race entry. So you’ll see the price you paid for your original ticket in the discount, plus the booking fee for the new ticket. However, we would charge booking fees if you’re going to a more expensive ticket.

What happens if I purchased add-ons?

All add-ons will be cancelled without a refund. Get in touch with the Event Organiser to find out their policies on this.

What happens if I purchased Ticket Protect, a membership or made a donation?

Unfortunately these cannot be refunded or transferred to your new event. Membership purchase is separate to your original ticket, so this remains valid but the cost of it will not contribute to your discount on your next event. Same with donations, this is treated separately.

What happens if I purchased a BTF pass or USAT pass?

These are specific to the event you are attending, so we would not be able to transfer any BTF or USAT passes to your new event. You will have to buy a new pass when you enter your new event. However if you have a year membership, simply enter your membership number when you register for your new event to be covered again.