Knowledge base

Your Bookings

Manage your existing bookings: refunds, transfers, cancellations, updating information, and more

Your Bookings

• Can I get a refund?
• Can I transfer to a different race?
• Can I transfer my entry to someone else?
• Can I transfer from one distance to another?
• Can I defer my entry to the following year?
• I can't find my confirmation email
• Can I transfer my entry myself?
• I can no longer attend, what are my options?

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TCS London Marathon

• I donated my entry fee to the London Marathon Foundation. What happens next?
• I haven't been successful. Can I still take part?
• I haven't received my London Marathon ballot result email. What do I do?
• I've been successful! How long do I have to pay?
• Is there a waiting list if people drop out?
• When are the results being announced?

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Refund Protection

• What is a Refundable Registration?
• What does a Refundable Registration protect me against?
• What fees does a Refundable Registration cover?
• I’ve paid for a Refundable Registration. How do I claim a refund?
• I already have a registration. Can I add Refund Protection afterwards?

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Your Let's Do This Account

Managing, creating, and navigating your Let’s Do This account

Your Let's Do This Account

• How do I create a Let’s Do This account?
• I'm having trouble logging in
• Can I change the email address on my account?
• Can I link multiple accounts?
• How do I reset my password?

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Discounts, Referrals & Credits

Information on discount codes, Let's Do This's Referral scheme, Credits and more!

Discounts, Referrals & Credits

• How does the referral scheme work?
• How do I find and use my referral credits?
• Someone has sent me a referral link, how do I use it?
• My referral code isn't working
• How do I share my referral link?
• Birthday Codes
• How do I use a discount code?
• Which events can I use my discount code on?

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The Let's Do This App

Helping you find, book and share your next incredible experience

Let's Do This App

• How do I get the Let's Do This app?
• Can I make my account private?
• How do I add bookings to my account?
• My bookings aren't showing up
• Can I add events to the app?
• Can I add a booking I made outside of Let's Do This?
• How do I remove followers?
• Why is there an event I didn’t book showing up in the app?

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FAQs

Frequently Asked Questions

FAQs

• What is Let's Do This?
• Can I run with headphones?
• Where is my race pack?
• Where are my official results and photos?
• Can I run for a charity?
• Why has my payment failed?
• I have been charged twice, what happened?
• I'm having trouble placing a booking

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Partner Dashboards

Getting access to and managing your Partner Dashboard

Partner Dashboards

• How do I claim access to the Partner Dashboard?
• How do I log in to my Partner Dashboard?
• I seem to have 0 available places on my Partner Dashboard after claiming access. Why?