I have been charged twice, what happened?

Modified on Wed, 19 Jun 2024 at 05:58 PM

Generally, when you see a duplicate charge in your account from Let’s Do This it means you attempted to place a booking but your initial payment failed. In this instance, one of the transactions should appear as “pending” and should disappear from your account within 24-48 hours.

Another reason for a double charge is that you may have already booked a place in the event. We do have a system in place to help prevent duplicate entries, which will alert you if your email address is already associated with a booking for a specific event.

If neither of these scenarios explains why you see a duplicate charge on your account, please get in touch with us here sharing the last 4 digits of your card, transaction date and transaction amount so we can check for you.

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