There are two different types of Team on Let's Do This:
Teams with a min/max number of participants
Teams with no limits on how many people can join
These teams can be either:
Public – anyone can join
Private/invite only – you must be invited to join
Depending on the event and ticket you booked, teams can be made up in two ways:
Mixed registration – made up of multiple registrations from multiple people
Single registration – the only option at checkout is to buy, for example, 8 spots
How to access your Team page
On your confirmation email, you'll find a button to Manage Booking, where you can access your team page
From the Let's Do This app, if you visit your previous bookings, you'll see a link to Manage Booking and from there can navigate to your team page
How Team Captains Can Add and Remove Participants
Team captains have full control over who's in their team. Here’s how you can manage your team:
Adding a team member
Go to your Teams Page.
Click on a blank entry, using the 3 dot More menu.
You will see an option to Allocate this place if you bought the entry. Or, you will see an option called Send invite to invite someone to register themselves and join the team.
Copy the invite link and share it with the person you want to add.
If you bought the entry, they will be taken directly to a form screen to add their details and will join the team instantly.
If the new team member needs to pay for their entry themselves, they'll be guided to select the correct ticket and go through the registration form to join the team.
This is an example of how adding a participant works for a Single Registration team, where there have to be 4 members. The captain Rahul has bought all 4 entries, if he clicks on Participant 4, he'll get these options and can allocate the place:
If this is a Mixed Registration team, and the captain Rahul has not bought the entry, this is how he can invite people to fill his team. If he clicks on Not yet booked 3, he will see the option to send an invite:
Removing a team member
Locate the participant you want to remove and click on the 3 dot More menu.
Click Remove from Team.
Confirm the removal. Then you can reallocate their spot to someone else.
The removed participant will not be notified, so you’ll need to let them know.
If the captain is removing someone from an Mixed Registration team, and that person bought their entry themselves, by clicking Remove from Team that person will still be able to attend the event, just not in that team. If you have a team with a min/max number of spots, this could invalidate your team as you may go below the minimum number of participants required for race day. You will need to invite someone else to register in their place.
In this example, the captain Rahul has bought all the entries and now wants to remove Marian from the team and the event. Rahul clicks on Marian's entry, and clicks 'Remove from team':
How to change the team name, or change who the Captain is
Click on the settings icon
Click 'Team details' option
Here you can rename the team or change who the captain is
Click save and return to the team page
Important Notes for captains
If a captain wishes to remove themselves from the team, they will first need to change who the captain is in Team Settings (please see above for more info)
In the case of Mixed Registration teams with a min/max number of spots, if someone cancels their entry (which they paid for) or decides to switch teams, Captains will be notified by email if your team has become invalid because you don't have enough participants for race day.
In the case of all teams with a min/max number of spots, captains will be notified before race day if they haven't filled their spots.
Assigning Roles to members of your team
This is useful for relay legs, or race day roles like volunteering. On the Teams page, if you navigate to the Settings/Edit button in the top right hand corner, you'll see a menu. If your Organizer has added 'Team Roles', you'll see them listed here with a series of dropdown menus underneath:
In the dropdown underneath each role, you can select which participant will be assigned to that role. You can assign multiple roles to one participant if you wish. Click save, and the role will appear underneath each person's name on the Teams page:
Captains can change who's assigned to these roles at any time by changing who's name appears in the dropdown.
Troubleshooting: Why Can’t I Access My Team?
If you’re unable to access your team, check the following:
Are you logged in with the correct email?
You must log in with the email you used to register for the event.
Are you using the same login method?
If you originally signed up with Google, continue using Google to log in.
Did someone remove you from the team?
Contact your team captain to verify your status.
Is the event still open?
If the event has closed, team management may no longer be available.
Have you been invited to this team?
You should have been sent a special link by the captain in order to join a team. In the case of invite-only teams, this link should take you directly to the 'Add details' screen, and then to the Teams page. Contact the captain to make sure you have the right invite link.
FAQs
How does a Captain invite someone to the team?
To invite someone to your team, go to your Teams Page, click on a blank entry (using the 3 dot menu) and select Allocate/Invite from the options, and send them the special link.
Can a Captain remove a participant from the team?
Yes, as a team captain you can remove participants. Go to your Teams page, click on an entry that's been filled (using the 3 dot menu) and click 'Remove'.
Will a team member know if the Captain or Organizer removes them?
No, removed participants are not automatically notified. You will need to inform them yourself.
Can captains remove themselves from the team?
Captains cannot remove themselves unless they transfer the captain role to another member first.
What happens if a captain removes a participant who booked their own ticket?
Removing them will only remove them from the team, but they can still attend the event.
Participants can’t access their team—what should they do?
Ensure you’re logged in with the correct email and using the same sign-in method as when you registered. If issues persist, contact support.
Can I switch my team?
Yes, to switch Teams:
Go to your Manage Booking page.
Select the option to change your Team.
Choose to create a new Team or join an existing one.
Can I delete a team?
No, Teams cannot be deleted. However, you can leave a Team or switch to a different one (see above).
Do all members need a Let's Do This account to join a Team?
Members do not need an account to join a Team. However, an account is required to view and make changes to the Team Page.
What if my Team doesn’t meet the minimum size requirement?
Some events have minimum Team size requirements. If your Team falls below the threshold, you’ll see a warning on your Team Page. You'll need to invite others to join before race day.
Can I change my team name?
Yes, Team Captains can change their team's name by tapping the Settings icon on the team page and then 'Team details'.
Can I change who the captain is?
Yes, Team Captains can change who the captain is by tapping the Settings icon on the team page and then 'Team details'.
What does the team number mean?
On your Team page, you'll see a team number at the top, for instance: 'Team #1'. This is so you and your organizer can keep track of the team, and will help to reference if you come up against any technical issues.
Can I assign information like a relay leg to members of my team?
Yes you can, if your organizer has added Team Roles for your ticket, if you navigate to the Settings/Edit button at the top of your team page, you'll be able to assign the roles to members of your team. If you remove someone from your team, you can assign that role to someone else, or someone new who's joined. Please see the section above 'Assigning roles to members of your team'.
Still need assistance? Click on the messenger in the bottom-right of the screen to contact us.