Skip to main content
All CollectionsTeams
Managing Your Team
Managing Your Team

Learn how to manage your Team, including changing captains, changing team names, or changing a team member.

Ryan Davies avatar
Written by Ryan Davies
Updated over 3 weeks ago

Why Manage Your Team?

After booking your event, you can access your Team Page to:

  • View your Team’s details and members.

  • Invite others to join your Team.

  • Handle unclaimed entries if you booked for a group.

  • Switch to a different Team if necessary.
    ​


How to Access Your Team Page

  1. Find your confirmation email

  2. Find the team sections

  3. Click view your team


Actions You Can Take on Your Team Page

1. Invite Members to Your Team

  • Share your unique Team invite link with friends or colleagues.

  • Invitees can use the link to join your Team directly, whether they’re booking their spot or claiming an unclaimed entry.

2. Handle Unclaimed Entries

  • If you booked for a group but added details later, these entries will appear as “unclaimed” spots on your Team Page.

  • Share the claim links with your group members so they can register their details and join the Team.

3. Switch Teams

  • To switch Teams:

    1. Go to your Manage Booking page.

    2. Select the option to change your Team.

    3. Choose to create a new Team or join an existing one.
      ​


When to Contact Support

Some changes require assistance from our support team. Here’s what you need to know:


Transferring Team Captainship

  • If you need to transfer the captainship to another member, contact us by clicking the messenger in the bottom right. Be sure to provide:

    • Event name.

    • Current Team name.

    • Full name and email address of the new captain.

Changing Your Team Name

  • To request a Team name change, contact us by clicking the messenger in the bottom right with:

    • Event name.

    • Current Team name.

    • Desired new Team name.

Switching or Removing Members

  • If someone can no longer attend and you need to replace them on your Team, contact us with:

    • Full name and details of the member to be removed.

    • Full name and details of the new member, including:

      • Name, phone number, email, gender, date of birth, address, t-shirt size, and average 10k pace per mile.
        ​


FAQs

1. Can I delete a Team?

  • No, Teams cannot be deleted. However, you can leave a Team or switch to a different one.

2. Do all members need an account to join a Team?

  • No, members do not need an account to join a Team. However, an account is required to view the Team Page.

3. What if my Team doesn’t meet the minimum size requirement?

  • Some events have minimum Team size requirements. If your Team falls below the threshold, you’ll see a warning on your Team Page. Invite others to join before the deadline provided by the event organizer.
    ​


Still need assistance? Click on the messenger in the bottom-left of the screen to contact us.

Did this answer your question?