Common Issues and Solutions
1. I can’t find the option to create or join a Team during booking.
Solution: Not all events support Teams. If the Team feature is enabled, you’ll see the option during the booking process. If you don’t see it, Teams are likely not available for that event.
2. My Team invite link isn’t working.
Solution: Ensure the invite link is complete and hasn’t been altered when sharing it. Copy and paste the entire link directly into your browser. If the problem persists, contact support by clicking the messenger in the bottom-left of the screen.
3. I booked for a group, but my entries are marked as unclaimed.
Solution: Unclaimed entries occur when you chose to add details later during booking. Share the claim links available on your Team Page with group members so they can register their details.
4. My Team isn’t meeting the minimum size requirement.
Solution: Some events have minimum size thresholds for Teams. You’ll see a warning on your Team Page if your Team doesn’t meet the requirement. Invite others to join before the deadline provided by the event organizer. If you'll be unable to meat the minimum, reach out to your event organizer to discuss your options
5. I’m receiving a warning about deadlines for Team changes.
Solution: Some events have strict deadlines for adding members or meeting size requirements. Make sure all changes are completed before the deadline. If you have issues, contact your event organizer.
When to Contact Support
If you encounter an issue not listed here, or if the provided solutions don’t resolve your problem, our support team is here to help. Contact us by clicking the messenger in the bottom-left of the screen.
Still need help? Click on the messenger in the bottom-left of the screen to contact us.