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Troubleshooting Membership Login Issues
Troubleshooting Membership Login Issues

Find solutions for common login problems related to your Let's Do This membership.

Ryan Davies avatar
Written by Ryan Davies
Updated over a month ago

If you're having trouble logging into your Let's Do This membership account, this guide will help you troubleshoot and resolve common issues.


Common Login Issues and Solutions

  1. Incorrect Email or Password

    • Ensure you are using the correct email and password.

    • Solution: Click “Forgot Password” to reset your credentials.

  2. Forgot Password

    • If you can’t remember your password, reset it.

    • Solution: Click “Forgot Password” on the login page and follow the instructions.

  3. Account Not Recognized

    • Ensure you are using the correct email address linked to your membership.

    • Solution: Check for typos or try any alternative email addresses you may have used.

  4. Membership Status Expired

    • If your membership has expired, you may not be able to log in.

    • Solution: Renew your membership by visiting your membership dashboard.

  5. Technical Issues (Website or App Not Loading)

    • Sometimes, technical glitches may prevent you from logging in.

    • Solution: Clear your browser cache, try a different browser, or update your app.

  6. Two-Factor Authentication (2FA) Issues

    • If you have 2FA enabled and are not receiving a code, check your spam folder.

    • Solution: Ensure your phone number or email linked to 2FA is correct.


FAQs

  • What should I do if I forgot my password?
    Click the “Forgot Password” link on the login page to reset your password.

  • Why does it say my account doesn’t exist?
    Ensure you are entering the correct email associated with your membership. Try an alternative email if needed.

  • How can I check if my membership is active?
    Visit your membership dashboard to check your status.

  • What do I do if I’m locked out of my account?
    Wait a few minutes and try again, or reset your password. If the issue persists, contact support.

  • Why am I not receiving a password reset email?
    Check your spam folder and verify that you entered the correct email address.



Need More Help?

If you're still experiencing login issues, click the messenger in the bottom right corner to contact us.

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