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Where is My Race Pack?
Where is My Race Pack?

Learn when and how you'll receive your race pack, what to do if it hasn't arrived, and how to collect it on race day.

Ryan Davies avatar
Written by Ryan Davies
Updated over a week ago

When Will I Receive My Race Pack?

The timing and delivery method of your race pack depend on the event organizer. Typically, race packs are either:

  1. Posted to You Before the Event – If the organizer sends race packs in advance, they usually arrive 1–2 weeks before race day.
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  2. Collected on the Day of the Event – Some events require participants to pick up their race packs at the event site before the race starts.

Check your event details page to find out how your race pack will be delivered.

What If I Haven’t Received My Race Pack?

If you were expecting your race pack by mail and it hasn’t arrived:

  1. Check Your Confirmation Email – Confirm whether race packs are being posted or collected on the day.
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  2. Contact the Event Organizer – If the event is sending race packs by post, reach out to the organizer using their contact details in your confirmation email.
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  3. Arrive Early on Race Day – If your race pack hasn't arrived, go to the event registration desk on the day to request a replacement.

What’s Included in My Race Pack?

The contents of a race pack vary but typically include:

  • Your Race Number/Bib

  • Timing Chip (if applicable)

  • Event Information & Instructions

  • Merchandise (if provided by the organizer)
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FAQs

  • How do I know if my race pack is being posted or collected?

    Check your confirmation email or the event page for details on race pack delivery. Some events also send updates via email as race day approaches.
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  • What should I do if I lose my race pack?

    If you lose your race pack, contact the event organizer as soon as possible. Most events allow you to collect a replacement on race day at the registration desk. Sometimes they will require you to bring some sort of proof of ID of the person you are picking up though, so always check with your organizer ahead of time.
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  • Can someone else collect my race pack for me?

    Many events allow someone else to collect your race pack, but they may need to show proof of your booking. Check the event details to confirm the policy.
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  • Will my race pack include a timing chip?

    Not all races use timing chips. If your event includes one, it will either be included in your race pack or provided at the event.
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Need More Help?

If you still have questions about your race pack, check your event confirmation email or contact the event organizer directly.
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For further assistance, click on the messenger in the bottom right corner of the screen to contact us.

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