At Let’s Do This, we are a registration platform that helps event organizers manage their entries and facilitate your registration. While we assist with processing your booking and provide a seamless registration experience, it’s important to note that we do not control the event itself, including policies related to refunds, transfers, or other event-specific details.
If you have questions about event-specific policies—such as requesting a refund, transferring your entry, or making changes to your booking—you will need to contact the event organizer directly, as they set and manage their own policies.
When to Contact Your Event Organizer
You should reach out to your event organizer in the following situations:
Refund Requests: If you believe you’re entitled to a refund that isn’t covered under the event’s stated policy.
Entry Transfers: If the organizer has not enabled transfers via our platform, they will need to process this request directly.
Merchandise Inquiries: If you have questions about any merchandise purchased through the event.
Event Photos or Results: If you’re looking for official event photos or your race results.
Wave Assignment: If you want to know your assigned start wave.
How to Find Your Event Organizer’s Contact Details
To contact your event organizer, follow these simple steps:
Locate Your Booking Confirmation Email
You can find more information about how to find your confirmation email in this guide.
Find the Organizer’s Email Address
Below your confirmation summary, you'll find a section describing your event organizer, including their email address.
