If you need to request a refund for your event booking, it's important to understand your options. Let's Do This operates as an event marketplace, meaning we take bookings on behalf of event organizers but do not manage their refund policies. Refunds can only be processed in the following ways:
If you purchased Refundable Registration, you may be eligible for a refund through the Protect Group.
If you did not purchase Refundable Registration, you will need to contact the event organizer directly to request a refund.
Below, we’ll explain both options in detail.
Option 1: Refundable Registration
Some events offer an add-on called Refundable Registration during checkout. If you purchased this option, you may be eligible for a refund through our partner, Protect Group.
Refundable Registrations are provided via a 3rd Party Provider, not Let's Do This.
How to Check If You Have Refundable Registration
Refundable Registration is not available on all events. It is only shown as an option during the checkout process.
You can check your booking confirmation email to see if Refundable Registration was included.
How to Claim a Refund with Refundable Registration
If you purchased Refundable Registration and need a refund:
Review the eligibility criteria. Refunds are only granted under specific conditions (e.g., illness, injury, travel disruptions).
Submit your claim following the instructions on Protect Group’s website.
Wait for Protect Group to process your request. Let's Do This does not handle these refunds directly.
Important: Protect Group manages all Refundable Registration claims. Let's Do This cannot intervene in this process.
Option 2: Contacting the Event Organizer
If you did not purchase Refundable Registration, the only way to request a refund is by reaching out to the event organizer directly. We are unable to process these refunds for your directly.
Why Can’t Let's Do This Issue Refunds?
Let's Do This acts as an event marketplace, processing bookings on behalf of event organizers.
Each event organizer has their own refund policy, which they manage independently.
We do not have the ability to override an event organizer’s refund policy.
How to Contact Your Event Organizer
To learn how to get in touch with the event organizer, follow the steps outlined in our guide on contacting event organizers.
If you’re unsure of the event organizer’s refund policy, check their official website or terms and conditions.
Summary
Let's Do This cannot process refunds ourselves.
If you purchased Refundable Registration, you must request your refund through Protect Group.
Refundable Registration is not available for all events and is only visible during the registration process if applicable.
If you did not purchase Refundable Registration, you need to contact the event organizer directly.
For further assistance, click on the messenger icon in the bottom right of the screen to contact us.