If you purchased Refundable Registration during your event booking, you may be eligible for a refund under certain conditions. Refunds for Refundable Registration are handled by Protect Group, not Let's Do This. This guide will walk you through the process of checking your eligibility and submitting a claim.
Step 1: Confirm You Purchased Refundable Registration
Refundable Registration is only available for certain events and must have been selected as an add-on during checkout. To check if you purchased it:
Look for Refundable Registration in your booking confirmation email.
If you do not see it listed, you are not eligible to submit a claim through Protect Group.
Step 2: Review the Refund Eligibility Criteria
Protect Group provides refunds only under specific circumstances, such as:
Unexpected illness or injury
Severe travel disruptions
Other unforeseen personal emergencies
For a full list of acceptable reasons, visit the Protect Group refund conditions page.
Step 3: Submit Your Refund Request
If you meet the eligibility criteria, follow these steps to submit your claim:
Go to the Protect Group Refund Portal.
Click on the Submit a Refund Request button.
Enter the required details, including your booking reference and reason for requesting a refund. Your booking reference can be found
Upload any necessary supporting documents (e.g., medical certificates, travel disruption proof).
Submit your request and wait for confirmation from Protect Group.
Step 4: Wait for Processing
Once your claim is submitted:
Protect Group will review your request and may contact you for additional information.
If approved, your refund will be processed directly by Protect Group.
The processing time may vary, so check Protect Group’s website for estimated timelines.
Let's Do This does not have control over Protect Group's refund processing times and cannot intervene in refund decisions.
Summary
Refundable Registration must have been purchased during checkout to be eligible.
Refunds are only granted under specific conditions outlined by Protect Group.
Claims must be submitted directly through Protect Group’s refund portal.
Let's Do This cannot process these refunds or influence refund decisions.
For additional questions, visit the Protect Group support page or click the messenger icon in the bottom right corner of this page to contact us.