Allocating Your Reserved Entries
If you’re a charity partner managing reserved entries, this guide will walk you through how to allocate your entries to participants using your Partner Dashboard.
Steps to Allocate Entries
Log In to Your Partner Dashboard
Access your Partner Dashboard by logging in with the email address associated with your charity partner account.
You will then be able to view your Partner Dashboard.
Go to the Entries Section
Click into the dashboard, hit the 3 dots and then 'Modify' and 'View entries'.
Select the Entry to Allocate
Locate the specific entry you wish to allocate.
Click on the entry, then select ‘Modify’ and ‘Allocate’.
Enter Participant Details
A pop-up screen will appear.
Enter the participant’s full name and email address in the provided fields.
Hit 'Add' to add that allocation and then 'Next'.
Send the Claim Email
Once you’ve entered the participant’s details and hit 'Next', click ‘Send 1 email’ to send a claim email to the participant.
Important Notes
Ensure you enter the participant's correct email address. They will receive the claim email at this address, and it cannot be changed after sending. Their place will have to be cancelled and re-allocated.
Helpful Tip
Avoid capital letters in participant emails. They will need to match the capitalization exactly if you do, or it won't let them claim the place.
FAQs
Q: What happens after I send the claim email? A: The participant will receive an email with instructions to claim their reserved entry. Once they complete the steps, their entry will be marked as registered in your dashboard.
Q: What if the email invitation is not received? A: You can resend the email invitation by selecting the entry in the dashboard, hitting 'Modify' and 'Send invitation'. You can also select 'Copy link' to copy that participant's unique claim link to share with them directly.
Q: Can I reallocate an entry if I make a mistake? A: Yes, you can reallocate the entry by selecting it again in the dashboard, hitting 'Modify' and 'Cancel'. This will cancel the place and add an unallocated entry to your dashboard. You can then re-allocate this entry with the correct details.
Q: How can I track allocated entries? A: Allocated entries will appear in your dashboard under the Entries tab, showing their status as claimed or unclaimed.