Allocating Your Reserved Entries
If you’re a charity partner managing reserved entries, this guide will walk you through how to allocate your entries to participants using your Partner Dashboard.
Steps to Allocate Entries
Log In to Your Partner Dashboard
Access your Partner Dashboard by logging in with the email address associated with your charity partner account.
Go to the Entries Section
Navigate to the Entries tab where you can view your reserved entries.
Select the Entry to Allocate
Locate the specific entry you wish to allocate.
Click on the entry, then select ‘Modify’ and ‘Allocate’.
Enter Participant Details
A pop-up screen will appear.
Enter the participant’s full name and email address in the provided fields.
Send the Claim Email
Once you’ve entered the participant’s details, click ‘Send’ to send a claim email to the participant.
Important Notes
Ensure you enter the participant's correct email address. They will receive the claim email at this address, and it cannot be changed after sending. Their place will have to be cancelled and re-allocated.
Helpful Tip
Avoid capital letters in participant emails. They will need to match the capitalization exactly if you do, or it won't let them claim the place.
FAQs
Q: What happens after I send the claim email? A: The participant will receive an email with instructions to claim their reserved entry. Once they complete the steps, their entry will be marked as claimed in your dashboard.
Q: Can I reallocate an entry if I make a mistake? A: Yes, you can reallocate the entry by selecting it again in the dashboard, updating the participant details, and sending a new claim email.
Q: How can I track allocated entries? A: Allocated entries will appear in your dashboard under the Entries tab, showing their status as claimed or unclaimed.